📌 Important Notice Regarding Refund Requests

Please carefully follow all refund request instructions below to avoid rejection.

1. IMEI Verification

• If the IMEI has been changed or does not match the submitted request, the refund request will be rejected.

• Ensure that the IMEI shown on the back of the device exactly matches the IMEI entered in the system.

2. Refund Time Limit

• Refund requests must be submitted within 20 hours from the time of successful completion.

• Refund requests submitted after 20 hours will not be accepted.

🎥 Video Requirements

When submitting a refund request, please make sure the video meets all of the following requirements:

1. Search Google for “My time now”, press Enter, and clearly record the displayed date and time.

2. Clearly show the IMEI number on the back of the device.

3. Record all required steps, including device activation, in one continuous video.

4. For an example of how to record the video, watch the following tutorial:

   • https://www.youtube.com/watch?v=OBgdS4NM2ds

5. Upload the completed video for review at:

   • https://files.fm/

⚠️ Important: Failure to follow any of the above requirements may result in your refund request being rejected.

🔓 How to Unlock Tecno, Itel & Infinix MDM

Dear Valued Customer,

If your device has been successfully unlocked, please carefully follow the steps below:

1. Open Device Status.

2. Click Start Inquiry.

3. Connect the device to a stable Wi-Fi network.

4. Wait approximately one minute.

5. Click Restart Device.

6. After the device restarts, complete the activation process and verify that the MDM lock has been removed.

✅ Please follow all steps carefully to ensure successful activation after the unlock process.